Terms and Conditions

1. Confirmation is made for all services when credit cards details are provided over the phone. Fees will charged at the time of booking and these bookings are non-transferrable and non refundable. Should credit card payments decline a 3% surcharge will be incurred upon reprocessing.
2. Rescheduling/cancellations over the December/ January summer holiday period must occur before the close of office in December. Messages left over the break will not be entitled to the time frames listed above.
3. Cancellation and reschedules of group bookings will incur the following fees from commencement date of your program or packaged program:
   – more than 15 business days (Monday to Friday 9am-5pm) notice will incur banking and administration costs (10% of purchase fee).
   – less than 15 business days (Monday to Friday 9am-5pm) notice will incur 75% of your booking fee.
   – less than 10 business days (Monday to Friday 9am-5pm) notice your booking fee is forfeited.

Programs booked as a package will not be entitled for a refund once any component of the package has commenced. 
No change of mind refunds

4. Cancellation of private consultations with less than 10 business days (Monday to Friday 9am-5pm) notice from the booked commencement date of your program (the first session) your booking fee is forfeited.
   More than ten business days will incur a 10% fee.
5. Rescheduling private consultations require 3 business days notice (Monday-Friday 9am-5pm) to avoid the rescheduling fee (10% of purchase fee). Rescheduling must be done via SMS to the trainers mobile number
   0477 027 292 to avoid the fee, emails or left voice messages are not accepted.
6. Booked private consultations will expire and your training fee forfeited if they are not used within the three-month period from the booking date.
7. Any non-attendance or withdrawal from to a booked service will result in forfeit of that private session/course. This also includes unforeseen personal situations/events and any owner or dogs’ illness/medical issues, including dogs going into season.
8. As the owner you are responsible to disclose any pertinent information upon booking that may affect you or your dog’s ability to fully participate in the booked service. Failure to disclose this information will result in training fee forfeited should you or your dog not cope within a class.
9. It is the owner’s responsibility to ensure confirmation emails are received, read and directions from these emails followed. Should confirmation emails not be received within 24hours of your phone booking, it is the owner’s responsibility to call and notify Sit Happens.
10. Owners must ensure their dog is regularly wormed, treated for fleas and provide proof of up-to-date vaccination and renew this annually according to their required puppy/dog vaccination schedule: C3, C4, C5 including Canine Cough.  
11. Dogs MUST have collars with identification attached, be kept on lead at ALL times and prevented from freely engaging with another dog in class or the carpark unless otherwise instructed by staff. Private consultation clients need to wait in their car until trainer asks for entrance as discussed via phone booking.
12. Sit Happens reserves the right to terminate bookings, without refund, for any reason which may include but not limited to: inappropriate treatment of staff, clients, animals, non-compliance ie, terms and conditions, programs, techniques, homework, prevention, and management etc.13. Owners are aware Sit Happens premises is under CCTV surveillance and give permission for Sit Happens employees to take photographs and video footage of themselves, dog and family to be used for promotional purposes including social media. Should you not agree an email notification “permission denied” is required by the office.
13. During COVID lockdowns or any forced business closure NO refunds, cancellations, rescheduling etc will be permitted. All effected services will be placed on hold and resume as closure restrictions are lifted.
14. Sit Happens reserves the right to change/update terms and conditions, prices, program structures etc without notice.
15. Full payment is made for all group training, private consultations and daycare to confirm your booking. These bookings are non-transferrable.